Vacancy Details
Temporary Collector
Location:
Job Type:
Years of Experience:
Education Level:
Career Level:
Salary:
Manchester, M1 7BD
Full Time | Permanent
1+ years
GCSE
Experienced (Non-Manager)
Up to £16,500 per year
About the job:
This temporary role is expected to last approximately 12 months.
The purpose of this role is to deal with existing Customers who are experiencing short or long term financial difficulty in maintaining their contractual monthly instalments towards their mortgage / secured loan payments.
Your duties will include:
Answering all inbound calls to the dedicated Customer Support number.
Dealing with inbound correspondence (paper & electronic) from customers, authorised 3rd parties, solicitors, estate agents, Mortgage Rescue Fast Track Team, councils / housing associations / local authorities etc.
Conducting detailed Income and Expenditure reviews using electronic Income and Expenditure Form
Working with customers to reduce unsecured/non priority debt.
Giving the best advice and tailor appropriate solution to assist customers in financial difficulty to move forwards.
Negotiating and managing reduced informal payment plans in line with current Customer Support procedures.
Reviewing completed and broken arrangements and take appropriate action, including referring accounts back to Collections.
Containing knowledge of benefits and benefit forms (e.g. MI12) and be able to provide useful telephone numbers / websites to customers in difficulty that could have a positive impact upon their circumstances.
Liaising with other teams (Litigation/Arrears Resolution) regarding customers in danger of eviction to ensure we have explored all options available to help the customer to prevent this.
Managing assisted sale/mortgage rescue scheme mortgage to rent schemes in line with company policy
Liaise with external 3rd parties (estate agents, solicitors, local authorities) on regular basis to get updates on properties being marketed for sale and those going through mortgage rescue.
The ideal candidate will have:
A minimum of 12 months experience in collections.
Knowledge of financial review for reduced payments.
Good PC skills including Microsoft Excel and Word.
A clear and concise telephone manner .
Excellent negotiation skills.
Excellent objection handling skills.
Excellent communication skills (verbal and written).
The ability to work to targets.
Experience in working to deadlines in a fast paced environment.
Strong problem solving skills.
An understanding of FSA and TCF .
Excellent time and attendance management.
The ability to work as part of a team.
We offer a range of company benefits, including, 23 days holiday, contributory pension (up to 5%), child care vouchers, health cash plan and local retail discounts.
Please note that all successful applicants will be subject to a Criminal Records Bureau check, a credit check and a Fraud Prevention database check.
